Refund policy

A. Cancellation Policy

Introduction

Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a ‘consumer’ is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor related to their self-employed professional activity:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party nominated by you (other than the carrier), took possession of the last item.

Notwithstanding the above, in the case of a contract for the regular supply of goods over a specified period, the withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the first item of goods.

To exercise your right of withdrawal, you must inform us (SKATE & Media GmbH, Paracelsusweg 7, 30655 Hanover, Germany, Tel.: +49 (0) 177 - 2132621, email: info@skate-media.com) by means of a clear statement (e.g. a letter sent by post or an email) informing us of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory.

You may also exercise your right of withdrawal online via the website at https://www.the-skate-club.com/policies/refund-policy. If you use this online function, you will immediately receive, on a durable medium (e.g. by email), a confirmation of receipt containing information on the content of the notice of withdrawal, as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery option offered by us), without undue delay and in any event no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and, in any event, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you post the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to ascertain their nature, characteristics and functioning.

Exclusion or early termination of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs.

The right of withdrawal expires prematurely in the case of contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery.

The right of withdrawal expires prematurely in the case of contracts for the supply of audio or video recordings or computer software in sealed packaging if the seal has been broken after delivery.

The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not nationals of a Member State of the European Union and whose sole place of residence and delivery address, at the time the contract is concluded, are outside the European Union.

Unless otherwise agreed, there is no right of withdrawal for contracts for the provision of services relating to leisure activities if the contract specifies a specific date or period for the provision of the service. Consequently, a right of withdrawal is also excluded in the case of contracts relating to the sale of tickets for leisure events with fixed dates.

Linked/financed transactions

If you finance this contract through a loan and subsequently withdraw from it, you are no longer bound by the loan agreement either, provided that both contracts form a single economic unit. This is particularly likely to be the case if we are also your lender or if your lender relies on our involvement for the purposes of financing. If the loan has already been paid to us when the withdrawal takes effect or when the goods are returned, your lender shall, in relation to you, assume our rights and obligations under the financed contract with regard to the legal consequences of the withdrawal or return. The latter does not apply if the present contract relates to the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you wish to avoid a contractual obligation as far as possible, exercise your right of withdrawal and also withdraw from the loan agreement if you are entitled to a right of withdrawal in respect of that agreement as well.

General information

1) Please ensure the goods are not damaged or soiled. Please return the goods to us in their original packaging, together with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.
2) Please do not return the goods to us carriage forward.
3) Please note that the above points 1–2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation Form

If you wish to withdraw from the contract, please complete this form and return it to us.

To

SKATE & Media GmbH
Paracelsusweg 7
30655 Hanover
Germany

Email: info@skate-media.com

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Name of the consumer(s)

________________________________________________________
Address of the consumer(s)

________________________________________________________
Signature of the consumer(s) (only if notifying in writing)

_________________________
Date

(*) Delete as appropriate